Privacy Policy

This Privacy Policy describes how sholafood.com.au (the “Site” or “We”) collects, uses, and disclose/s your Personal Information when you visit or make a purchase from the Site. 

Contact:

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@sholafood.com.au 

Collecting Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
  • Disclosure for a business purpose: Shared with our processor GoDaddy 
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 

• Order information
  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Shared with our processor GoDaddy, payment gateways and shipping app. 
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. 

Minors:

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion. 

Sharing Personal Information:

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use GoDaddy to power our Online Store. You can read more about how GoDaddy uses your Personal Information here: https://www.godaddy.com/en-au/legal/agreements/privacy-policy

Using Personal Information:

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. 

Retention:

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

Changes:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

Complaints:

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

Last updated: [20/04/2025]